At livian.shop, we strive to make your shopping experience as smooth and satisfying as possible, from the moment you choose your products until you receive them in your hands. Below, we detail our shipping policies so you know what to expect when shopping with us.
1. Shipping Zones
We ship to all of mainland Spain, Balearic Islands, Canary Islands, and the rest of Europe.
If you have any questions about whether we ship to your location, please do not hesitate to contact us.
2. Delivery Times
The estimated delivery time for your order is 24 to 48 hours (business days) for mainland Spain. For the Balearic Islands, the delivery time is 3 to 5 business days.
For shipments to the Canary Islands and the rest of Europe, the delivery time may vary but will be specified during the checkout process.
This time may vary slightly depending on your location and product availability. Orders placed during weekends or holidays will be processed the next business day.
Once your order is shipped, you will receive an email with tracking information so you can track your shipment.
3. Shipping Costs
Shipping costs will be calculated during the checkout process and will be displayed before you confirm your order. The shipping cost may vary depending on the weight of the package, the destination, and any current promotions. Shipments to the Canary Islands and the rest of Europe will have an additional cost that will be calculated and indicated in the final amount of the cart when entering your address information.
We offer free shipping for orders over €50 (this condition does not apply to shipments to the Canary Islands and the rest of Europe).
4. Shipping Companies
We work with various transport companies such as GLS, Correos Express, SEUR, and DHL to ensure the delivery of your orders. We choose the best shipping option based on the location and characteristics of your order.
5. Delivery Incidents
If you experience any problems with the delivery of your order, such as delays or damage, please contact us as soon as possible so we can help you resolve it.
It is important to check the package at the time of delivery and report any anomalies to the carrier.
It is possible that, occasionally, there may be delays due to lack of stock or incidents in transport; in that case, we will notify you as soon as possible.
6. Contact Information
If you have any questions or need help with the shipping of your order, please do not hesitate to contact us through our contact page.