At livian.shop, we want you to be completely satisfied with your purchase. If for any reason you need to return a product, here we explain our return policies to make the process simple and transparent.
1. Return Period
You have a period of 15 calendar days from the date of receipt of your order to exercise your right of withdrawal. In addition, you can return a product if it has a manufacturing defect or if we have made a mistake in the shipment.
2. Conditions for Return
The product must be returned in its original condition, unused, and in the same packaging in which you received it.
It must include all original accessories, manuals, and labels.
Returns of products that have been manipulated or that do not comply with these conditions will not be accepted.
3. Return Process
- Notification: Contact us through our contact page within the established period to notify us of your intention to return a product.
- Instructions: We will provide you with detailed instructions on how to prepare the return shipment and to which address to send it.
- Shipping (Right of Withdrawal): In the case of a return due to withdrawal (within 15 days) for shipments to mainland Spain and the Balearic Islands, the cost of the return shipment will be borne by livian.shop. For shipments to the Canary Islands and the rest of Europe, the cost of the return shipment due to withdrawal will be borne by the customer.
- Shipping (Defective Product or Shipping Error): In the case of a return due to a defective product or an error in the shipment on our part, the cost of the return shipment will also be borne by livian.shop, regardless of the shipping zone.
- Review: Once we receive the returned product, we will review it to make sure it meets our return conditions.
- Refund or Exchange: If everything is correct, we will proceed to refund the amount paid for the product or exchange it for another product (according to your preference). Refunds will be made by the same payment method used in the purchase.
4. Refunds
The refund will be made within a maximum period of 10 business days once the return has been reviewed and approved.
The amount refunded will correspond to the price of the returned product, including the initial shipping costs (if any), if the return is due to withdrawal, a defective product, or an error in the shipment on our part, for shipments to mainland Spain and the Balearic Islands. In the case of the Canary Islands and the rest of Europe, in case of withdrawal, the amount of the product but not the initial shipping or return costs will be refunded.
In the case of a return due to a defective product or an error in the shipment on our part, the amount of the product will be refunded, including the initial shipping costs and the return costs, regardless of the shipping zone.
5. Manufacturing Defects or Shipping Errors
In the event that the product received has a manufacturing defect or there has been an error in the shipment on our part, we will take care of the return shipping costs and the shipment of the new product or the full refund, including the initial shipping costs, regardless of the shipping zone.
Please contact us immediately through our contact page to manage the return in these cases.
6. Contact Information
If you have any questions or need help with the return process, please contact us through our contact page.